Support & Discord

We offer documentation, tickets, and community support for Nexus Cloud customers.

Knowledge base

You are reading it. Browse categories for setup guides, troubleshooting, and tips for every Nexus product.

Support tickets

1. Log in to the client area
2. Go to Support → Open Ticket
3. Choose the department that matches your product
4. Include your service ID, steps to reproduce, and any error messages

Response times depend on priority and queue volume. Billing and access issues are handled as quickly as possible.

Discord community

Join our Discord server for community help, announcements, and status updates. A link is available on the contact page and in your welcome emails where applicable.

For Nexus Discord Bot customers, product setup is done through the bot panel — see the Nexus Discord Bot section for linking your server and inviting the bot.

Network status

Check Network Status in the client area sidebar for planned maintenance and incident updates.

Before opening a ticket

• Read the quickstart and troubleshooting articles for your product
• Confirm your service is Active in the client area (not suspended for billing)
• For FiveM issues, note whether the problem affects all players or one client

Providing logs, screenshots, and your service ID helps us resolve issues faster.